Resizing Repairs and Returns

Free resize

We offer a free re-size on all our made to order items. Return your item via a tracked service to:
Tilly Sudsbury
Studio 2, Waring Studios
Waring Street
SE27 9LH
Please include a note with your name, order number and shipping address.

Gold plating

We can always re-plate your jewellery. Within 6 months of purchase, if your jewellery needs re-plating, there is no charge, after this period, the cost starts from £45 depending on the piece.

Repairs

We will repair your jewellery whenever you need. If you need your jewellery repaired, contact us via the online form or at tilly@tillysudsbury.com

Shipping and Returns

Made to order items take up to two weeks to arrive within the UK, and three weeks internationally. Items are sent via 1st class service with Royal Mail and require a signature. Items may be returned for a refund or exchange within 2 weeks of date received, items must be returned unworn, in the same condition. We offer a free resizing service on all made to order items, please ship your item back to the address below via a tracked service.

Tilly Sudsbury
Studio 2, Waring Studios
Waring Street
SE27 9LH
UK

There may be a charge to resize custom items unless otherwise specified. Due to the handmade nature of our products, some of our pieces vary in shape and size from images and dimensions shown online.

Refunds are not issued on custom orders and deposits are non-refundable.

If you have an urgent request, please contact via the online form or email tilly@tillysudsbury.com to organise a faster option.